Ordering and Delivery

There are a number of different ways you can order a compounded medication.

  1. You can order your compounding prescription in person by bringing the prescription into our pharmacy
  2. You can phone our compounding team on 03 9439 9249 or fax us on 03 9439 2525
  3. You can also email a copy of your prescription to
  4. You can take a photo with your phone and email it to


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    Please note that in order to comply with prescription laws and regulations we must receive the original script before we can supply the compounded item.

    If it is not convenient or possible to collect your compounded item from us we offer a prompt and efficient delivery service via Australia Post Express Service.

    We aim for a 24 to 48 hour turnaround time on all compounded prescriptions.

    Pharmacy compounding is the art and science of preparing personalised medications for patients. Compounded medications are “made from scratch” – individual ingredients are mixed together in the exact strength and dosage form required by the patient. This method allows the compounding pharmacist to work with the patient and the prescriber to customize a medication to meet the patient’s specific needs.

    Service Guarantee

    At Thompsons Pharmacy we take the compounding of your medication very seriously. We follow strict quality control procedures, systems and checks when compounding your prescription. Our staff are dedicated and committed to compounding at the highest standard.  We purchase our active ingredients from TGA approved suppliers.

    All of our staff have specialised compounding training and we use pharmaceutical grade ingredients sourced from companies who provide certificates of analysis.

    Please contact John or David on 03 94399249 for any service standard enquiries.

    What we compound

    At Thompsons Pharmacy we have been compounding for over 50 years.

    We specialise in
    Dermatology Paediatric Veterinary
    Pain Management Mens Health
    Sports Medicine Dental Palliative Care
    Bio-Identical Hormone therapy.

    We are members of the world’s largest compounding organisation PCCA (Professional Compounding Chemists of Australia) which gives us access to training, formulas and technical support.

    Dosage Forms

    Our compounding team can personalize medicine for patients who need specific Strengths, Dosage forms and flavours, as well as eliminating additives or excipients that you may be sensitive to.

    Some of the common dosage forms we compound include:

    • Oral capsules and liquids and sublingual drops
    • Transdermals creams and gels
    • Troches, tablet triturates
    • Pessaries, Suppositories, enemas and rectal rockets
    • Nasal and otic preparations
    • Topical creams, ointments, gels, powders and sprays
    • Oral adhesives, mouthwashes and rinses

    History of Compounding

    At one time, nearly all prescriptions were compounded. With the advent of mass drug manufacturing in the 1950s and ‘60s, compounding rapidly declined. The pharmacist’s role as a preparer of medications quickly changed to that of a dispenser of manufactured dosage forms, and most pharmacists no longer were trained to compound medications. However, the “one-size-fits-all” nature of many mass-produced medications meant that some patients’ needs were not being met.

    Fortunately, compounding has experienced a resurgence as modern technology and innovative techniques and research have allowed more pharmacists to customize medications to meet specific patient needs.

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